The Engaged Club

The Noun of Social Reciprocity

August 18, 2021
The Engaged Club
The Noun of Social Reciprocity
Show Notes

Have you ever had a member come into your office with a complaint or a grievance, expecting you to handle it right away? Have you ever needed to influence or motivate a staff member to do something your way?

This episode centres around a situation Jim and Roger were in recently where Jim used strong interpersonal skills he learned at the CSCM National Conference 20 years ago to solve a major problem.

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